Groundsure Complaints Procedure

Groundsure is a member of the Conveyancing Information Executive, and adheres to the Conveyancing Information Executive Standards.   If you want to make a complaint, we will:

  • Acknowledge it within 5 working days of receipt.
  • Normally deal with it fully and provide a final response, in writing, within 20 working days of receipt.
  • Liaise, at your request, with anyone acting formally on your behalf.

If for any reason you would like to make a complaint about our products or services please contact our Operations Director by  or via post:

Operations Director
Groundsure Ltd
Nile House
Nile Street

If you are not satisfied with our final response, or if we exceed the response timescales, you may refer the complaint to The Property Ombudsman scheme (TPOs): Tel: 01722 333306, Web site, E-mail: We will co-operate fully with the Ombudsman during an investigation and comply with his final decision.